Changes & Cancellations

TANDEM FLIGHTS:

  • If you need to cancel or reschedule your flight, at least 24 hours’ notice is required.
  • If you cancel your flight within 24 hours of your flight time, your payment will be forfeited. 
  • If we cannot fly due to weather or other unforeseen circumstances, we will reschedule your flight free of charge.

COURSE CHANGES:

You are welcome to move your course dates, subject to the notice periods below. 

For individual bookings, change requests are required at least 4 weeks prior to your scheduled course start date.

For group bookings (2 or more people), change requests are required at least 6 weeks prior to your scheduled course start date.

All requests for changing course dates must be received in writing by email at learn@highadventure.com.au.

COURSE CANCELLATIONS:

We are a small business, so cancellations can have a big impact on us, especially if we have closed courses and turned away potential students for people who book and then cancel.  

Cancellation terms if you paid a 50% deposit: 

  • If you cancel more than 30 days prior to your course start date, you will receive a full refund. 
  • If you cancel within 8 - 30 days of your course start date, you forfeit your deposit. 
  • If you cancel within 7 days of the course start date or fail to attend the course without notification, a late cancellation charge of 50% of the course fee will apply (i.e. you will be required to pay the remaining 50% course fee). 

Cancellation terms if you paid in full: 

  • If you cancel more than 30 days prior to your course start date, you will receive a full refund. 
  • If you cancel within 8 - 30 days of your course start date, you will receive a 50% refund. 
  • If you cancel within 7 days of the course start date or you fail to attend the course without notification, you forfeit 100% of your course fee (i.e. you will not receive a refund). 

No refunds are provided if you decide to withdraw from your course once it has started.

All requests for cancellations must be received in writing by email at learn@highadventure.com.au.